Frequently Asked Questions

Your order will be ready for collection within 2 working hours. Once you've placed an order online, and the products are in stock, you will receive an email confirmation. You will then need to wait for your 'ready to collect' text before you visit the selected branch. If products are not in stock this may take up to 3-5 working days.

You will receive an email confirmation when your order has been placed, and then the branch will contact you to let you know it’s ready for collection.
 
When collecting your order, please go straight to the trade counter inside the branch. You must bring the following when collecting your items:
 
• Present your 'collection text' and order number
• A valid form of ID, for example: driving license, passport, debit / credit card, or work photo ID card

You can collect on behalf of someone else, but must have the following with you:

• The order confirmation email, printed or on your phone, which has been forwarded from the customer who placed the order
• A valid form of ID, for example: driving license or passport
 
If you do not have the appropriate ID, then we will contact the customer who placed the order to confirm they are happy for the goods to be released.

After 24 hours of holding your goods, the branch will contact you to confirm you are still collecting them. If the goods are not collected within 5 working days, then this will result in a cancellation.

Click & Collect at Darlaston Builders Merchants is available. Please check the opening times of your local branch for collection details.

We generally supply and deliver to all West Midlands, Staffordshire, Shropshire, Herefordshire, Worcestershire and Warwickshire. Delivery is generally within 3 – 5 days, using our own company vehicles. Please call if your address is not available online.

At Darlaston Builders Merchants we do charge for deliveries, and the charges may vary depending on a few things such as which type of customer you are, location and general order. Therefore, it is recommended while browsing our site to put your delivery postcode to have so what actual quotation on delivery charge.

If still unsure please contact one of our branches to find out your correct delivery charge.

Our delivery charges are calculated online or if unsure please call the branch.

Once you have placed your order, you will have 48 hours’ to let us know if you wish to change your delivery date.

We operate an ALL DAY DELIVERY SERVICE, meaning your order could arrive anytime between 7:30am and 5:00pm on the scheduled delivery date, depending on traffic conditions.

All deliveries from Darlaston Builders Merchants using a heavy goods vehicle will be made to the kerbside. We adhere to strict safety protocols, which may prevent us from delivering materials if the location is deemed unsafe.

During the checkout process, we will ask you to inform us of any potential obstructions near the delivery address that could hinder access for our vehicles. This includes factors such as narrow roads, weak bridges, height limitations, or any other restrictions. Failure to provide this information may result in delivery delays and could incur additional charges if the delivery needs to be rescheduled.