Returns & Refunds
If your goods arrive damaged or incorrect please inform us by calling 0121 526 2449 or by sending an email to sales@dbmdiy.uk quoting your invoice number, postcode and details of any damage and/or discrepancies within seven working days of receipt of your order. Where possible please include a digital photograph of any damage with your email.
Where goods have arrived damaged or incorrect we will either replace the goods ourselves or arrange for the manufacturer to replace or repair the goods (where applicable) free of charge. Where the goods are being replaced we will arrange for the damaged or incorrect goods to be collected at the time the replacement goods are delivered. Please ensure the goods remain in their original packaging in the condition they were originally delivered.
If we deem goods returned as damaged to be in perfect condition upon receipt we will reserve the right to charge all additional delivery and collection charges in full plus an additional 25% restocking fee. Please note that any additional delivery or collection charges will be higher than the original delivery charge as all delivery charges displayed on the website are subsidised.
If you wish to return undamaged goods - i.e. because you have changed your mind - please note that a 25% re-stocking charge is applicable. When returning the goods to us please ensure the goods are in their original condition with undamaged and unmarked packaging. Please call 0121 526 2449 for further help or assistance before returning unwanted goods.
Darlaston Builders Merchants Ltd will not accept returns on any bagged products or any product deemed as perishable, e.g. plaster, cement or custom tailored items such as mixed paint, or timber that has been cut to size. This policy also extends to our bulk/jumbo bagged products which can not be returned to us due to the possibility of outside contamination of the product.
Where goods have arrived damaged or incorrect we will either replace the goods ourselves or arrange for the manufacturer to replace or repair the goods (where applicable) free of charge. Where the goods are being replaced we will arrange for the damaged or incorrect goods to be collected at the time the replacement goods are delivered. Please ensure the goods remain in their original packaging in the condition they were originally delivered.
If we deem goods returned as damaged to be in perfect condition upon receipt we will reserve the right to charge all additional delivery and collection charges in full plus an additional 25% restocking fee. Please note that any additional delivery or collection charges will be higher than the original delivery charge as all delivery charges displayed on the website are subsidised.
If you wish to return undamaged goods - i.e. because you have changed your mind - please note that a 25% re-stocking charge is applicable. When returning the goods to us please ensure the goods are in their original condition with undamaged and unmarked packaging. Please call 0121 526 2449 for further help or assistance before returning unwanted goods.
Darlaston Builders Merchants Ltd will not accept returns on any bagged products or any product deemed as perishable, e.g. plaster, cement or custom tailored items such as mixed paint, or timber that has been cut to size. This policy also extends to our bulk/jumbo bagged products which can not be returned to us due to the possibility of outside contamination of the product.